POLICIES

Refunds and cancellation

Last updated September 15, 2026

Short version: your first 2 reports are free, paid reports and the full audit are refunded if we fail to deliver them, and subscriptions can be cancelled at any time and stop renewing at the end of the month you have paid for.

Free reports

Each account and email address gets 2 free AI visibility reports. They cost nothing and need no card, so there is nothing to refund.

Additional reports ($19 each)

After your free reports, each further report is a single $19 payment, taken through Stripe before the report runs. It covers the same checks as a free report. Like the full audit, it spends real money on the AI services we query, so once it has been delivered it is not refundable. We will refund it in full if the report fails and we cannot deliver it, if you were charged more than once for the same report, or if you were charged in error.

Full AI audit ($99, one-time)

The full audit is a single payment, not a subscription. Running it spends real money on the AI services we query, so once your audit has been delivered it is not refundable.

We will refund it in full if:

  • the audit fails and we cannot deliver your report,
  • you were charged more than once for the same audit, or
  • you were charged in error.

Please ask within 14 days of the charge by emailing support@locallister.app.

Subscriptions

Core ($149/month) and Managed ($349/month) are billed monthly, in advance, and renew automatically until you cancel.

  • You can cancel at any time from your dashboard.
  • Cancelling stops the next renewal. You keep access until the end of the month you have already paid for.
  • We do not give partial refunds for the unused part of a month.
  • If you are charged after cancelling, that is our mistake, and we will refund that charge in full.

How to cancel

Sign in, open Your plan, and choose Manage billing. Stripe's secure billing portal lets you cancel, switch between plans, update your card and download invoices. Cancelling there stops the next renewal straight away.

If you can't sign in, email support@locallister.app from the address on your account and we will cancel for you within two business days.

How to request a refund

Email support@locallister.app from the address on your account, and include your business name. We will reply within two business days. Approved refunds go back to the original payment method through Stripe and usually arrive within 5 to 10 business days.

See also our Terms of Service and Privacy Policy.